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 Much has been written over the last seventy five years about water hardness, no universal definition exists.  What constitutes various levels of hard water?  Water Hardness is measured chemically by the amount of calcium bicarbonate and magnesium bicarbonate in a water sample.  The sum of total hardness is measured in units called grains per gallon.  This is solely for the purpose of sizing the right water softener equipment.  The most common or scientific measurement is in a milligram per litter or part per million. (these measurements commonly used by laboratories.) A conversion from milligram or part per million is achieved by dividing by a factor of 17.1 This will give you the Grain Per Gallon conversion.

Soft Water is measured at less than one grain per gallon.

Slightly Hard Water is  measured at 1 to 4 grains per gallon.

Moderately Hard Water is measured at 4 to 7 grains per gallon. 

Hard Water is measured at 7 to 10 grains per gallon.

Very Hard Water is measured at Over 10 grains per gallon.

Why have five different measurements of water hardness?  In my opinion it is a gauge of the instant calcification that occurs from Hard Water.  The build up on your faucets and fixtures.  The harm it causes modern appliances.  Soap and Hard Water do not mix well.  Soap film is caused by hard water.  The curdling of soap and soap residue or the soap build on  your clothes. Hard Water and soap products do not mix well together.  Modern Appliances that are designed for water conservation are effected by hard water.  Calcium Bicarbonate seems to build up more as less water / smaller water ports are over taken by water hardness.  The higher the hardness level the quicker the hard water cause issues for the appliance.   


 From: Dr. Jeon's Health Blog

Uncertified Alkaline products could seriously impact Customer Health

Heavy Metals are highly dense elements that exist throughout the environment, such as air and water.  When exposed to humans, heavy metals can build up inside your body in a process called bioaccumulation.  Trapped heavy metals in your body can cause significant damage over time.

Common types of heavy metals include mercury, lead, aluminum, and arsenic.  These heavy metals are known to be neurotoxins and have been linked to various diseases.  Mercury poisoning attacks neural and cardiovascular systems. It can cause muscle and immune system failure.  Symptoms include fatigue, loss of appetite and changes in mood.  Lead drains the calcium in your body.  It can lead to decline in cognition as well as insomnia. a build-up of aluminum has been associated with various neurological disorders such as Alzheimer's and Parkinson.

Counterfeit or uncertified filters may release these heavy metals into the water is mineralizes.


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Aqueous chlorine reacts with certain organic materials present in water sources to form trihalomethanes (THMs). Long-term exposure to these harmful byproducts of disinfection has been linked to an increased risk of cancer and infant birth delivery problems. It is estimated that THMs in drinking water are responsible for as many as 2-17 percent of the bladder cancers diagnosed each year in the United States. To protect the public, the U.S. Environmental Protection Agency has established a maximum contaminant level of 0.08 milligrams per liter (mg/L) for THMs.

To conform to these regulations, many municipal water supplies have switched to an alternative method of disinfection using chloramination; more than 1 in 5 Americans uses drinking water treated with chloramines. Chloramination involves the addition of anhydrous or aqueous ammonia (NH3) before or after the addition of chlorine (HOCl) to produce monochloramine (NH2Cl). This reaction is as follows:


NH3  + HOCl = NH2Cl + H2O


Chloramines also form to a lesser extent during conventional chlorine treatment when aqueous chlorine reacts with natural organic nitrogen. Monochloramine is 200 times less effective as a disinfectant than chlorine, but is an attractive alternative since it does not react as readily with organic


materials to form THMs. Many water utilities overcome the decreased efficiency of monochloramine by dosing first with chlorine, then adding ammonia at a later stage of treatment.  Since the initial application is of chlorine, this increases the initial biocidal efficiency of the disinfection but also increases the risk of THM formation during this initial treatment. The ammonia addition results in the residual chemical in the plumbing being monochloramine, with longer lasting residual and reduced risk of THM formation in the distribution system. The process of chloramination is both pH and concentration dependent. Water pH levels below 7.5 or chlorine to ammonia weight ratios exceeding 5:1 increase the formation of dichloramine (NHCl2) and nitrogen trichloride (NCl3). Dichloramine and nitrogen trichloride are undesirable byproducts in that while they are more effective disinfectants, they are less stable and cause greater “swimming pool”- type taste and odor problems when they exceed concentrations of 0.80 mg/L and 0.02 mg/L (respectively). Excessive chlorine levels produce THMs, while excess ammonia increases the potential for nitrification in the distribution system. The US EPA recognizes three analytical methods as acceptable for measuring residual chloramines. These methods are:

•  Amperometric Titration (Standard Method 4500-C1 D and ASTM Method D 1253-86)

•  DPD Ferrous Titrimetric (Standard Method 4500-C1 F)

•  DPD Colorimetric (Standard Method 4500-C1 G)


The average municipal water system maintains residual monochloramine concentrations around 2 mg/L (range: 1.5 mg/L to 2.5 mg/L). Chloramination also has the added benefit of decreasing the formation of biofilms in water supply systems since the residual levels of monochloramine remain relatively constant throughout the system




Although the use of chloramination has recently increased, it has a long history of safe and effective use in the United States. The City of Denver, Colorado has utilized chloramination since 1918. An extensive risk assessment by the EPA’s National Center for Environmental Assessment (NCEA) utilized existing human and animal studies to conclude that human health effect do not appear to be associated with levels of residual chloramines typically found in drinking water. However, a Maximum Residual Disinfectant Level Goal (MRDLG) and Maximum Residual Disinfectant Level (MRDL) of 4.0 mg/L was established by US EPA as the enforceable maximum safety level for chloramines (measured as chlorine, Cl2) for public water systems under the Safe Drinking Water Act, and the level below which there is no known or expected risk to health.

Chloramines do pose a risk for hemodialysis patients and fish. Chloramines easily enter the bloodstream through dialysis membranes and the gills of fish. Once in the blood stream, chloramines denature hemoglobin and cause hemolytic anemia. Accidental use of chloramine treated water for dialysis has been responsible for a number of patients requiring transfusion to treat resultant hemolytic anemia, and was a possible factor in an increased mortality (death) rate among the dialysis center


patients during the 5 months after the chloramine exposure when compared to the 12 months before the chloramine exposure.

Nitrosamines can be generated as byproducts from use of chloramines. They are strongly suspected of being human carcinogens. Nitrosamines can come in contact with most of organs in the body in addition to crossing the placenta. Effects such as cell damage and DNA mutations may occur and lead to cancer even at low levels of exposure.






Point-of-Use Point-of-Entry


Activated Carbon

Catalytic Activated Carbon



Visit WQA.org to search for products certified to NSF 42 for chloramine reduction.



While chloramines are not a drinking water health concern to humans generally, their removal improves the taste and odor of drinking water. Chloramines are small, stable molecules with no net charge making them difficult to remove by distillation, reverse osmosis, and ion exchange resins. Due to the reaction of aqueous chlorine with organic nitrogen, chloramines also present a concern for municipal water systems utilizing chlorine as a method of disinfection. This reaction is of concern because there is potential for harmful disinfection byproducts to be produced from it. The most effective nonchemical method for removing chloramines is by activated carbon (C*). Activated carbon does not adsorb chloramines but rather removes them through its ability to act as a catalyst for the chemical breakdown of chloramines to innocuous chlorides in water. This catalytic reaction involves the formation of an oxide of carbon intermediate (CO*). This reaction is as follows:


NH2Cl + H2O + C* = NH3 + Cl- + H+ + CO* 2NH2Cl + CO*= N2 + 2Cl- + 2H+ + H2O + C*


Fine mesh sizes of activated carbon remove chloramines more efficiently since they have greater surface areas and allow faster access to catalytic sites. Also, activated carbon that has been “acclimated” to achieve increased sites for oxide of carbon intermediate (CO*) formation improves chloramine removal. For new activated carbon, initial dosing with chlorine to preoxidize the carbon may result in more effective chloramine removal, as shown in the second reaction above. A bed contact time of 10 minutes or greater can be required for complete catalysis of chloramines with traditional activated carbons. New types of activated carbons have been developed with increased catalytic activity that is especially effective at the removal of chloramines. These catalytic carbons may be marketed with a peroxide number (rate of hydrogen peroxide decomposition) in addition to the traditional iodine

adsorption number. The chloramine removal capacity of activated carbon is dependent upon pH. Catalytic carbons have demonstrated increased chloramine removal efficiency at higher pHs.

Ammonia (NH3), chloride (Cl-), and nitrogen gas (N2) are produced by the catalysis of monochloramine. The removal of these catalytic byproducts can be achieved by additional treatment with ion exchange resins or by reverse osmosis.

The treatment methods listed herein are generally recognized as techniques that can effectively reduce the listed contaminants sufficiently to meet or exceed the relevant MCL. However, this list does not reflect the fact that point-of-use/point-of-entry (POU/POE) devices and systems currently on the market may differ widely in their effectiveness in treating specific contaminants, and performance may vary from application to application. Therefore, selection of a particular device or system for health contaminant reduction should be made only after careful investigation of its’ performance capabilities based on results from competent equipment validation testing for the specific contaminant to be reduced.

As part of point-of-entry treatment system installation procedures, system performance characteristics should be verified by tests conducted under established test procedures and water analysis. Thereafter, the resulting water should be monitored periodically to verify continued performance. The application of the water treatment equipment must be controlled diligently to ensure that acceptable feed water conditions and equipment capacity are not exceeded.

Visit WQA.org to locate water professionals in your area. Note that Certified Water Specialists have passed the water treatment education program with the Water Quality Association and continue their education with recertification every 3 years.




In the United States the EPA, under the authority of the Safe Drinking Water Act (SDWA), has set the Maximum Residual Disinfectant Level (MRDL) for chloramines (measured as Cl2) at 4.0 mg/L. Disinfection byproducts are also regulated under the SDWA, and the MCL for total THMs is 0.08 mg/L. The utility must take certain steps to correct the problem if the tap water exceeds these limits and they must notify citizens of all violations of the standard.




Bauer, R.C. and V.L. Snoeyink, Journal Water Pollution Control Federation, 45:2290 (1973). Safe Drinking Water Act Amendments of 1996. Public Law 104-182. (Aug. 6, 1996).

Tripple MA, Shusterman N, Bland LA, McCarthy MA, Favero MS, Arduino MJ, Reid MH,

Jarvis WR; Illness in hemodialysis patients after exposure to chloramine contaminated dialysate; Hospital Infections Program, Center for Infectious Diseases, Atlanta, Georgia 30333; ASAIO

Trans. 1991 Oct-Dec: 37 (4): 588-91.


U.S. EPA.Drinking Water Criteria Document for Chloramines. ECAO-CIN-DOO2, (March, 1994).


U.S. EPA. 1999. EPA Guidance Manual: Alternative Disinfectants and Oxidants. EPA815R99014, (April 1999).


U.S. EPA. 1998. National Primary Drinking Water Regulations: Disinfectant and Disinfectant Byproducts Notice of Data Availability; Proposed Rule, Federal Register 63 (61): 15673-15692


U.S. EPA, 2006. National Primary Drinking Water Regulations: Stage 2 Disinfectants and Disinfection Byproducts Rule; Federal Register 71: 388-493


WHO (2004). Monochloramine in Drinking Water. http://www.who.int/water_sanitation_health/dwq/chemicals/en/monochloramine.pdf


Xu Xu and Clifford Weisel (2005). Human respiratory uptake of chlororform and haloketones during showering.

Journal of Exposure Analysis and Environmental Epidemiology.


Xu Xu and Clifford Weisel (2005). Dermal uptake of chloroform and haloketones during bathing. Journal of Exposure Analysis and Environmental Epidemiology.




Arvind Patil, Ph.D., CWS-I Gary Hatch,  Ph.D. Charles Michaud, CWS-VI Mark Brotman, CWS-VI

P. Regunathan, Ph.D. Rebecca Tallon, P.E.

Richard Andrew Shannon Murphy Steve VerStrat

Pauli Undesser, M.S., CWS-VI Kimberly Redden, CWS-VI



WQA wishes to express sincere appreciation for the unselfish contributions of the members of WQA who contributed their time and expertise toward the completion of this bulletin.

The Water Quality Association publishes this Technical Application Bulletin as a service to its members and the interested public. Information contained herein is based upon the most recent public data known as of the publication date and cannot take into account relevant data published thereafter. The Water Quality Association makes no recommendations for the selection of a treatment system, and expressly disclaims any responsibility for the results of the use of any treatment method or device to reduce or remove a particular contaminant.





This reference document is published by:

National Headquarters & Laboratory

4151 Naperville Road • Lisle, Illinois 60532

Tel: 630 505 0160 • Fax: 630 505 9637


In Water As

Maximum Residual Disinfectant Level

Monochloramine Dichloramine

Nitrogen trichloride




MRDL* = 4.0 mg/L or ppm (measured as Cl2) MRDLG** = 4.0 mg/L or ppm (measured as Cl2)

Sources of Contaminant

Municipal Treatment

Potential Health Effects

Can cause hemolytic anemia when present in dialysis process water

Treatment Methods

Point-of-Entry Point-of-Use


Activated Carbon

Catalytic Activated Carbon

*Maximum Residual Disinfectant Level (MRDL) - The highest level of a disinfectant allowed in drinking water. There is convincing evidence that addition of a disinfectant is necessary for control of microbial contaminants.

**Maximum Residual Disinfectant Level Goal (MRDLG) - The level of a drinking water disinfectant below which there is no known or

expected risk to health. MRDLGs do not reflect the benefits of the use of disinfectants to control microbial contaminants.)

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